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Customer Support Rules

CUSTOMER SUPPORT RULES

 

1. This is the ONLY official GameClub Support page. DO NOT trust other pages that claim to be GameClub Support.

Ito ang official GameClub Support website. WAG magtiwala sa ibang sites na nagsasabi na sila ay GameClub Support.

 

2. We will ONLY process account retrieval requests from real owners (the one who created the account)

HINDI namin tinatanggap ang account retrieval requests na hindi nanggaling sa tunay na may ari ng account. Ang tunay na may ari ng account ay ang mismong nag-create at nagregister ng account sa GameClub.

 

3. We DO NOT support account retrieval requests from shared accounts, hand down accounts bought/sold accounts.

HINDI namin tinatanggap ang account retrieval requests kung ito ay iyong binili, ipinahiram, ipinasa sa iyo, ipinamana sa iyo, binenta sa iyo. Hindi rin namin tinatanggap ang deed of sale bilang katibayan na ikaw ang may ari ng account.

 

4. We will NEVER ask for your password.

HINDI kami manghihingi ng password sa inyo.

 

5. We will NEVER ask or accept payment for any customer support requests.

HINDI kami manghihingi ng kabayaran kapalit sa kahit anong customer support requests ninyo lalo na ang account retrieval requests.

 

6. We do not process account retrieval requests twice a month. The security of your account is always in your hands.

HINDI kami tumatanggap ng account retrieval requests ng dalawang beses sa isang buwan. Ang may ari ng account ang responsible sa seguridad ng kanyang account.

 

7. If you cannot provide the information or documents we require to support you, we may not be able to process your request.

Kung hindi mo maibibigay ang mga impormasyon o mga dokumento na kinakailangan namin sa inyo, maaaaring hindi namin mai-process ang iyong request.

 

8. We may deny support to anyone who submits falsified documents, and may permanently be suspended on the Gameclub support site.

Maaari naming tanggihan ang pagbigay ng support sa mga taong nagsubmit ng edited or pekeng dokumento. Maaari din itong humantong sa permanent suspension ng account sa support site.

 

9. Support may take 24-72hrs depending on the volume of tickets on queue.

Ang pag process ng ticket may maaaring umabot mula 24-72 oras depende sa dami ng ticket na pending sa aming queue.

 

10. We may suspend spammers here in support page. You only need 1 ticket. The more ticket you send with the same concern or case, the more it gets your ticket on the bottom of our queue.

Maaari namin i-suspend ang spammers dito sa support site. Isang ticket lamang ang kailangan mong i-submit kung pareho lamang ang conern o kaso. Ang ticket mo ay napupunta sa huli ng queue kung madalas mo itong i-uupdate kung same concern lamang ang update.

 

11. If you feel you have received a penalty in error, please visit our forum site Ban Section and to know more you can also visit Cross Fire Game Violations and Penalties


Kung sa palagay mo natanggap mo ang isang parusa sa pagkakamali, pakibisita ang aming Seksyon Ban sa site ng forum at upang makilala ang higit pa maaari mo ring bisitahin ang Mga Paglabag sa Laro ng Cross Fire at Mga Parusa

 

USERS CAN BE SUSPENDED DUE TO THE FOLLOWING: 

  • Harassment or Defamatory remarks
  • Cursing and profanities, Inappropriate language, Circumventing the profanity filter Personal abuse or attacks
  • Insults or derogatory comments based on race, nationality, religion, culture, sex, or sexual preference.
  • Insults towards GameClub PH Staff (including GM’s)
  • Death threats and other threats of violence in real life, directed towards either other users or members of GameClub PH staff
  • Impersonation of the GameClub PH Administration or GM's team
  • Sending more than one email with the same concern or issue.
  • Images that display illegal content, pornography, nudity, gratuitous violence and any other content that goes against the standards.

Violations of these guidelines may lead to users being banned from creating support ticket as a temporary or even a permanent suspension of their account.

 

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