If you're having problems with your password, can't top up, in-game errors or just wanna ask something that you just don't know the answer to, even after reading thru the FAQs- what to do?
File a ticket! here's how.
First go to the support site, that's support.gameclub.ph and login.
Click “Submit a Request”.
Subject – This is the title of your ticket. i.e, Account Retrieval, My account is banned, Top-Up error and etc.
Game Title –choose the game that you are having issues with, it can either be Crossfire, Lovebeat or Weapons of War.
Username – You have to provide the (your) username of the account that has been compromised. Please take note that you cannot report other people’s account.
Email – This is the email address you have used in registering your GameClub account.
Remember that you have to provide the correct and complete information to expedite your request.
Name – Provide your real full name. Do not write the name you have used in registering your GameClub account.
Date of Birth – Provide your real birth date.
Secret Question & Answer – You have to provide the secret question and answer you have selected when you registered your account.
Description – This is where you have to provide the complete and accurate information of the concerned account you want to resolve.
- Player/requester can attach their valid documents such as birth certificate, school and government IDs for fast processing of their request.
Category - There are 5 categories to choose from.
Account Related Concerns = Hack/Lost/Forgot Password, Change/retrieval of secret Q&A. Buying/Selling/Trading, Account Modification and Banned accounts.
Payment Concerns = Incorrect pins, used codes, blocked account due to multiple times of pinning wrong codes, inquiries from distributor and inquiries about selling ecoins.
Technical Concerns = Xtrap/patch error, connectivity and error while downloading clients.
General Inquiries = Clan issues, Item retrieval, Forum account concerns, prizes insertion/follow-up and updates of in-game events, mall events or internet café tournament.
Bug Reports = In-game error, disconnection and CF 3PP (third party program) or Hack Tool Program report.
Once submitted, you will receive an auto-response that you have successfully sent your email and the agent is now reviewing it.
Kindly wait for the response from our beloved and very supportive agents.