How to check ticket status

To check if the agent has already replied to your email, go to main page of website and click “My activities”


Here is a sample of what you will see in the “My activities” page. It will show on how many tickets you have submitted.


Always remember that ID # is the ticket #.

This is the sample thread; the agent will review and verify the information providedby the player/requester.

If the issue is on-going or the agent still needs some documents or information, the player will see the status as “AWAITING YOUR REPLY”.


If the issue has been resolved, the ticket will be marked as “SOLVED”.




  • For every issue/concern a new ticket has to be filed, even if it falls under the same account.
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