To check if the agent has already replied to your email, go to main page of website and click “My activities”
Here is a sample of what you will see in the “My activities” page. It will show on how many tickets you have submitted.
Always remember that ID # is the ticket #.
This is the sample thread; the agent will review and verify the information provided by the player/requester.
If the issue is on-going or the agent still needs some documents or information, the player will see the status as “AWAITING YOUR REPLY”.
The support team is working to investigate and resolve the request the ticket will be marked as "OPEN".
If we need to put the ticket "ON-HOLD" for further investigation because we have detected any suspicious activity that was occurring on your account as a result the status of the ticket will still be "OPEN".
If the issue has been resolved, the ticket will be marked as “SOLVED”.
- For every issue/concern a new ticket has to be filed, even if it falls under the same account.